The inaugural course took place in April with customers from Aperam Chatelet and NLMK La Louviere in Belgium taking part. This first course was dedicated to the operation and maintenance of Sarclad’s Rollscan roll inspection systems. Both Aperam and NLMK already own a number of these systems and three further units are due to be delivered to NLMK shortly.
Sarclad’s After Sales and Customer Service Manager Alison Kemp explained “we are always looking for ways to better support our customers throughout the life of their Sarclad equipment and training is one of the key resources we can offer. We know that very often when we are called out to site, the issues are due to operators having an unfamiliarity with the equipment rather than any malfunction.
While we already carry out on site training for new personnel, we recognise that a noisy rollshop or caster environment is not always ideal to work in as it is difficult to communicate and employees cannot always completely escape from their day to day responsibilities. By attending a course here at Sarclad, more effective training can be given away from these distractions as our Customer Zone has a designated training area which allows our engineers to work closely with our customers for both theoretical and practical training.
A particular benefit for these courses is that we can tailor them to match the exact requirements of the customer. We also delivered last week’s course in French so that there were no language barriers and that was greatly appreciated by the participants.
We are looking to expand the range of courses we offer now to cover further topics and hope to be running our next session in a month or so. We have had a very high level of interest in the courses and think that they will continue to be popular with our customers.”
If you would like any further details about the range of courses on offer, please get in touch with Alison who will be pleased to discuss in more detail with you.